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Claims
We’re here to support you every step of the way. Submit a claim, track your case, and get the help you need—quickly and easily.
How to file a claim
Filing a claim is simple. Follow these steps and we'll take care of the rest.
Step 1: Gather your information
Having everything on hand helps us assist you faster. Here's what you'll need:
- Shipper's email address and phone number
- Account number and tracking number
- Pickup date, delivery date, and both pickup and delivery addresses
- Reason for claim and a description of package contents
- Photos of the damaged item(s) from multiple angles
- Photos of internal packaging (bubble wrap, peanuts, dividers, etc.)
- Photos of the exterior packaging from multiple angles
- Supporting documents to substantiate the original purchase and/ replacement costs of the contents such as an invoice or receipt
Step 2: Log in to GLS® Connect
Access the claims section of GLS Connect and select "File a new claim" to get started.
Step 3: Tell us what happened
Fill out the form and upload the required supporting documentation (each file cannot exceed 5MB). Once submitted, you’ll receive confirmation by email. We will review and respond as quickly as possible.
Frequently Asked Questions
Who can file a claim?
Claims must be filed by the shipper—the person or company who originally sent the package.
When can I file a claim?
You have up to 90 days from when you originally shipped your package to file a claim.
How do I file a claim?
Log in to GLS Connect and enter your claim one package at a time. Have multiple claims to file? No problem, contact us at claims@gls-us.com and we'll walk you through the best way to handle that.
How is my claim evaluated?
We take a close look at the information you've provided and review it against our policies. Our goal is to give your claim the thorough attention it deserves.
How long does the claims process take?
We work to resolve claims within 45 days. We know you're waiting to hear back, and we appreciate your patience.
How will I receive payment for an approved claim?
Depending on how your account is set up, you'll either see a credit on your next invoice or receive a check by mail in about two weeks. Please note, if it is a credit, you will need to let our claims team know when you would like the credit applied.
How do I check my claim status?
You will receive an automatic confirmation email with your claim number as soon as you submit your claim. Want an update? We're here to help, contact claims@gls-us.com