Claims

Parcel loss and damage level at GLS is at permanently very low level thanks to its use of modern and safe technologies.

If damage to a shipment occurs during transportation, claims are handled in accordance with the GLS Claims Policy and the applicable GLS General Terms and Conditions.

Claims against GLS may be submitted by the contractual partner (the party ordering and paying for the transport service) via email:

reklamace@gls-czech.com